Refund Policy

Every murti we send is checked and packed by hand, but idols are delicate and journeys across India can be rough. If something goes wrong, we will put it right. Please read this policy before you order.

1. If your idol arrives damaged

If your order arrives broken, chipped, cracked or with damaged plating, tell us within 48 hours of delivery. Send photos of the product and the outer box, and an unboxing video if you have one, by WhatsApp (+91 63986 03274) or email (help@chardhan.com), with your order number. Once we have checked it, we will send a free replacement. If the same piece is out of stock, we will refund you in full.

Please keep the original packaging until the issue is resolved, as the courier may ask to see it.

2. Wrong or missing item

If you receive a different product, size or finish from the one you ordered, or something is missing from the box, contact us within 48 hours of delivery with photos. We will send the correct item at no extra cost.

3. Returns for other reasons

You can request a return within 7 days of delivery if the item is unused and in its original packaging with all tags and inserts. Contact us first so we can share the return address. Return shipping for a change of mind is paid by the customer, and the refund is made once the item reaches us in the same condition.

For hygiene and religious reasons, an idol or pooja item that has been used in pooja, abhishek or a pran pratishtha cannot be returned. Consumables such as dhoop, chocolates and other food items in gift hampers cannot be returned once opened.

4. What is not a defect

Small differences in colour, shine or finish compared with the photos. Brass, plating and hand painting vary from piece to piece, and screens show colours differently.
Small variations in measurements, usually up to a quarter of an inch.
Natural darkening of brass over time. This is how brass ages and can be cleaned with tamarind or lemon.
Stands, cloths and props shown in photos. These are for styling and are not included unless listed in the box contents.

5. Cancellations

Orders cancelled before dispatch receive a full refund.
Once an order has been dispatched it cannot be cancelled, but you may return it under section 3.

6. How refunds are paid

Approved refunds are made to the original payment method. Once processed, they usually reach your account within 5 to 7 business days, depending on your bank. For cash-on-delivery orders, if offered, we refund by bank transfer or UPI.