Chardhan ("we", "us") respects your privacy. This policy explains what personal information we collect when you use this website or buy from us, how we use it, and the choices you have. Our store is hosted on Shopify, which processes some information on our behalf.
Information we collect
- Contact and delivery details: your name, phone number, email address, billing address, and the name, address and phone number of anyone you send a gift to.
- Order information: the products you buy, delivery details, gift messages and order history.
- Payment information: payments are processed by secure third-party payment providers. We do not store your full card or bank details.
- Communications: messages you send us by WhatsApp, email or our contact form.
- Device and usage information: such as IP address, browser type, pages visited and cookies, collected automatically to run and improve the website.
How we use your information
- To process, deliver and support your orders, including contacting you or the recipient about delivery.
- To respond to your questions, requests and complaints.
- To prevent fraud and keep the website secure.
- To improve our website, products and service.
- To send you offers and festival reminders, only if you have chosen to receive them. You can unsubscribe at any time.
- To meet our legal, tax and accounting obligations.
Sharing your information
We do not sell your personal information. We share it only with service providers who help us run the store, such as Shopify (website hosting), payment providers, delivery partners and messaging services, and only as needed to provide our service. We may also disclose information where required by law.
Cookies
We use cookies and similar technologies to keep your cart working, remember your preferences and understand how the website is used. You can control cookies through your browser settings, though some features may not work without them.
Data retention and security
We keep your information only as long as needed for the purposes above or as required by law. We use reasonable safeguards to protect it, but no method of transmission or storage is completely secure.
Your rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may ask us to access, correct or delete your personal information, or withdraw consent for marketing. To make a request, contact us using the details below. We may need to verify your identity first.
Children
Our website is not intended for children under 18, and we do not knowingly collect their personal information.
Shopify
Shopify processes information about your use of the store. To learn more, see the Shopify Consumer Privacy Policy.
Changes
We may update this policy from time to time. The latest version will always be on this page.
Contact and grievances
For privacy questions or complaints, write to us at Chardhan, D7-1, Vasant Kunj, South West Delhi, New Delhi 110070, WhatsApp us on +91 63986 03274, or email help@chardhan.com.