Fresh flowers are delicate, so we have tried to answer every delivery question plainly here. If yours is not covered, please reach us: Call or WhatsApp +91 81720 28123 · Email pujoo.in@gmail.com.
Where do you deliver?
We deliver fresh flowers to selected cities and pin codes in India. Enter your pin code at checkout and you will see whether we deliver there and which delivery options are available.
How soon will my flowers arrive?
Available delivery dates and time slots are shown at checkout. Orders are packed on the day of dispatch so that flowers reach you as fresh as possible. During major festivals such as Diwali, Navratri and Ganesh Chaturthi, demand is very high, so we recommend ordering a day or two in advance.
What are the delivery charges?
Delivery charges, if any, depend on your location and the delivery option you choose, and are shown clearly at checkout before you pay.
How are the flowers packed?
Cut flowers are wrapped with moisture and a protective sleeve. Garlands, gajras and loose puja flowers are packed in breathable packaging so they do not sweat or bruise. Lotus and other delicate blooms are packed to protect their petals.
Will someone need to receive the order?
Yes, please. Flowers are perishable and cannot be left unattended for long. Make sure the recipient's address and phone number are correct and that someone is available during the chosen slot. If our delivery partner cannot reach the recipient, they will try to call. Flowers that cannot be delivered because of a wrong address, an unreachable phone number or nobody being available cannot be re-sent free of charge.
Can I send flowers as a gift?
Of course. Enter the recipient's name, address and phone number as the shipping details. Prices are not printed on the package.
Can I change my delivery address or date?
Contact us as soon as possible. If the order has not been dispatched, we will do our best to make the change.
Can I track my order?
Once your order is dispatched you will receive an update by SMS, WhatsApp or email. You can also message us on WhatsApp with your order number at any time.
What if my flowers arrive damaged or wilted?
Please send us a photo on WhatsApp on the day of delivery and we will make it right with a replacement or refund. See our Refund Policy for full details.
Natural variation
Flowers are natural products. The exact shade, size and bloom stage may vary slightly from the photos depending on the season and what is fresh at the market that day. If a particular flower is unavailable, we may substitute it with one of similar style and equal or greater value.